Service
Implementing artificial intelligence in your operation — deciding, part by part, what the system does, what your team does and where AI helps. It can end with your team doing everything, with AI alongside.
One is putting the system to work on top of the operation that exists. The other is redesigning the operation with intelligence — and includes the first.
The entry point. It can exist without IAtização.
The deeper intervention. It includes the deployment and goes beyond.
Before saying what it is, what it is not — because that is where most people get it wrong.
What is your operation not doing?
We map how the company sells and serves today — channels, volume, team, systems — and the work that exists only as intention: the follow-up nobody did, the customer nobody called back, the cart nobody recovered. That is where intelligence generates results first.
Who does what — and how far can the system go?
Part by part: what the team keeps doing, where AI helps whoever is serving, what the system runs and hands to a person when needed, what runs automatically within the rules. And how each part is supervised and measured.
How does this fit into what you already use?
Channels, CRM, Shopify or Bling, imported database, lists, campaigns, message sequences, automations, Company Brain, handoff situations, team scheduling — set up together with your team. It is the same assisted deployment that many companies hire on its own.
Is it working — and is it improving?
Track the scoreboard, review the conversations, correct rules and knowledge. A correction applies to the next executions, not just one. Learning here is operational: no model is retrained with your data.
The diagnosis produces hypotheses about opportunity — not revenue. The scoreboard produces revenue attributed within a window — not proof of sole cause. We do not present an estimate as a result, nor attributed revenue as revenue caused by BANMO alone.
Two separate questions in each process: who executes, and how far the system can act on its own.
High autonomy fits processes of high volume, low risk and predictable behavior: cart recovery, replenishment by consumption, order notifications, trigger-based follow-up.
A person stays on high-value or irreversible decisions, on sensitive situations — health and legal are set to transfer from the start —, on relationships that depend on judgment, and in every situation where the company wants a person to respond, regardless of what the system could do.
What stays with the company: rules, knowledge, message sequences, automations and handoff situations belong to the organization — recorded, configured, measurable. When someone leaves, this does not leave with them.
They are not three plans nor three products — they are ways of entering the same Platform.
Connect channels, store and ERP and configure everything through the Platform itself, with a guided step by step.
BANMO gets it up and running with you — the most common way to start.
Diagnosis, design, deployment and tracked operation. For those who want to redesign how the operation works.
The diagnosis begins with a conversation about how your operation works today. No commitment to an agent, to autonomy or to a chatbot — to your operation.